Policies

1. Booking and Appointments

Scheduling: Appointments can be booked online through our website or by phone. We recommend scheduling in advance to secure your preferred time slot.

Confirmation: All appointments will be confirmed via email or text message. Please ensure your contact information is up-to-date.

2. Cancellation and No-Show Policy

Cancellations: We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice will incur a fee of 100% of the scheduled service cost.

No-Shows: Clients who fail to show up for their appointment without prior notice will be charged 100% of the service amount.

3. Late Arrivals

If you arrive more than 15 minutes late, we may need to reschedule your appointment or adjust the services provided to avoid inconveniencing other clients.

4. Payment and Gratuity

Accepted Forms: We accept cash and credit cards

Deposits: Certain services may require a deposit at the time of booking. This deposit will be applied to your final bill.

Gratuity: Tips are appreciated and can be given directly to your service provider or added to your payment. We use "Tippy" to tip your service provider directly in the salon on our ipads.

Learn more about Tippy here https://www.meettippy.com/

5. Refunds and Exchanges

Services: If you are dissatisfied with a service, please contact us within 48 hours so we can address your concerns appropriately.

Products: Unopened retail products may be exchanged within 14 days of purchase with a valid receipt.

6. Children and Pets

Children: For safety reasons, children under the age of 12 must be supervised by an adult who is not receiving a service.

Pets: With the exception of service animals, pets are not permitted in the salon.

7. Health and Safety

Illness: If you are feeling unwell or have a contagious condition, please reschedule your appointment to ensure the well-being of our staff and clients.

Allergies: Inform your service provider of any allergies or sensitivities prior to your appointment.

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